Refund Policy

Effective Date: April 22, 2026  |  Last Updated: April 22, 2026

1. Introduction

This Refund Policy governs all purchases made through seasons-pizzas.digital and any associated ordering channels operated by Seasons Pizza. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

We are committed to delivering fresh, high-quality food every time. However, we understand that issues can occasionally arise — from incorrect orders to quality concerns — and we want to make the resolution process as simple and fair as possible for every customer.

This policy is governed by the laws of the United States, including applicable consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.), as well as applicable state consumer protection laws.

2. Eligibility Conditions for Refunds

A refund request may be considered eligible under the following circumstances:

• Incorrect Order: You received items that are different from what you ordered (e.g., wrong toppings, wrong pizza size, wrong crust type).
• Missing Items: One or more items from your order were not included in your delivery or pickup order.
• Quality Issues: The food delivered was clearly undercooked, overcooked, or in a condition that makes it unfit for consumption.
• Food Safety Concerns: You have a reasonable concern that the food posed a food safety risk (e.g., foreign objects found in the food, severe temperature issues upon delivery).
• Order Never Delivered: Your delivery order was confirmed but never arrived at the specified delivery address within a reasonable timeframe.
• Duplicate Charges: You were charged more than once for the same order due to a technical or payment processing error.
• Unauthorized Transaction: A charge appeared on your account that you did not authorize and is confirmed to be fraudulent.

To be eligible for a refund, you must contact us within the timeframes specified in Section 3 below. Refund requests submitted outside of these timeframes may not be honored at our discretion.

3. Timeframes for Refund Requests

Timely reporting is essential in the food industry due to the perishable nature of our products. The following timeframes apply:

We strongly encourage customers to inspect their orders at the time of receipt. Late reports beyond the windows stated above will be reviewed on a case-by-case basis but are not guaranteed to result in a refund.

4. Non-Refundable Items and Situations

The following circumstances and items are generally not eligible for refunds:

• Orders where the customer provided an incorrect delivery address at the time of checkout.
• Orders that were refused at the door by the customer without a valid reason.
• Food items that have been substantially consumed before a complaint is raised (except in food safety scenarios).
• Customization errors that were made by the customer during the ordering process (e.g., selecting the wrong toppings in the app or website).
• Delivery delays caused by circumstances beyond our reasonable control, such as extreme weather events, traffic accidents, or natural disasters.
• Dissatisfaction based purely on personal taste preferences, provided the order was made correctly as specified.
• Promotional or discounted items where the terms of the promotion explicitly stated no refunds.
• Gift cards, promotional vouchers, or store credits once they have been redeemed.
• Service fees and delivery fees, unless the entire order qualifies for a full refund due to non-delivery.

5. How to Request a Refund (Step-by-Step)

Follow the steps below to submit a refund request with Seasons Pizza:

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account depends on the payment method used at checkout:

Please note that while we process refunds promptly on our end, your financial institution may take additional time to post the credit to your account. Seasons Pizza is not responsible for delays caused by banks or third-party payment processors.

7. Partial Refunds

In some cases, a partial refund may be granted rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect, missing, or affected by a quality issue (e.g., one item out of five was wrong).
• You partially consumed the food before identifying a quality issue, and the issue is not related to food safety.
• The delivery was significantly delayed but eventually arrived and the food was still acceptable in condition.
• A promotional discount was applied to the order, in which case the refund amount will reflect the actual amount paid for the affected item(s).

The amount of a partial refund will be calculated based on the price of the specific item(s) affected, including any applicable taxes proportional to those items. Delivery fees and service charges are generally excluded from partial refunds unless the entire order was compromised.

8. Exchange Policy

Due to the nature of freshly prepared food, traditional item exchanges are not always feasible. However, Seasons Pizza offers the following alternatives as part of our commitment to customer satisfaction:

• Order Replacement: If you received the wrong item and report it within the specified timeframe, we will prepare and deliver the correct item at no additional charge, subject to availability and delivery logistics.
• Store Credit Exchange: In cases where a replacement delivery is not practical (e.g., late-night orders, limited delivery windows), we may offer an equivalent store credit that can be applied to your next order.
• In-Store Correction: For pickup orders, customers may return to our location with the incorrect item and we will prepare the correct order promptly.

Exchanges are subject to the same reporting timeframes outlined in Section 3. We reserve the right to determine the most appropriate remedy based on the specific circumstances of each case.

9. Cancellation Policy

Cancellations are time-sensitive due to the real-time nature of food preparation. Our cancellation policy is as follows:

9.1 Online and App Orders

• Cancellations within 5 minutes of placing the order: Full refund issued, provided the kitchen has not yet begun preparing your order.
• Cancellations after 5 minutes but before preparation begins: A full refund will be issued, but this window may be very short depending on order volume.
• Cancellations after food preparation has begun: No refund will be issued as ingredients have already been used. Store credit may be offered at our discretion.
• Cancellations after food is ready for pickup or out for delivery: No refund or credit will be issued.

9.2 Catering or Large Event Orders

For catering orders or large group orders placed in advance:

• More than 48 hours before the scheduled time: Full refund issued.
• 24–48 hours before the scheduled time: 50% refund issued.
• Less than 24 hours before the scheduled time: No refund, as ingredients and staffing have been committed.

To cancel an order, please contact us immediately via email at [email protected] or through our website at seasons-pizzas.digital.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Seasons Pizza provides the following multi-step dispute resolution process:

10.1 Internal Escalation

You may request that your case be escalated to a senior customer service manager by replying to our decision email and including the subject line: "ESCALATION REQUEST – [Your Order Number]". A senior representative will review your case within 5 business days and provide a final internal decision.

10.2 Chargeback Rights

You retain the right to file a chargeback with your bank or credit card provider as permitted under applicable U.S. banking regulations and network rules (Visa, Mastercard, etc.). We encourage you to contact us first to resolve the matter directly, as chargebacks can delay resolution. However, we will cooperate fully with any legitimate chargeback investigation.

10.3 Consumer Protection Agencies

If you believe your consumer rights have been violated, you may file a complaint with:

• The Federal Trade Commission (FTC) at reportfraud.ftc.gov
• Your state's Attorney General consumer protection office
• The Better Business Bureau (BBB) at bbb.org

10.4 Governing Law and Jurisdiction

Any disputes arising from this Refund Policy shall be governed by the laws of the United States. We encourage resolution through direct communication before pursuing any formal legal action.

11. Special Circumstances

Seasons Pizza recognizes that certain situations may fall outside the standard guidelines of this policy. We handle the following with special consideration:

• Allergic Reactions: If you suffer an allergic reaction due to an error in your order (e.g., an allergen was included that you specified should be excluded), please seek medical attention immediately and then contact us. We will investigate these cases with the highest priority and work with you toward an appropriate resolution, which may include a full refund and further follow-up.
• Technical Errors: If a website or app malfunction caused you to be charged incorrectly or to receive the wrong order, we will expedite your refund process.
• Promotional Misapplication: If a valid promotional code or discount was not applied to your order due to a system error, we will issue the appropriate credit or price adjustment.

12. Changes to This Policy

Seasons Pizza reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website at seasons-pizzas.digital. We encourage customers to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

13. Contact Information

For all refund requests, order issues, or questions related to this policy, please contact our customer support team:

This Refund Policy was last reviewed and updated on April 22, 2026. It applies to all orders placed through seasons-pizzas.digital and affiliated ordering platforms operated by Seasons Pizza.