Privacy Policy

Welcome to Seasons Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Seasons Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website seasons-pizzas.digital, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. We take your privacy seriously and strive to be transparent about our data practices at all times.

1. Who We Are

Seasons Pizza is a food service business operating in the United States. We provide customers with freshly prepared pizzas and related food products, available for order through our website, in-store, or by phone. As the data controller for the purposes of applicable privacy law, we are responsible for deciding how and why your personal information is processed.

2. Information We Collect

We collect various types of information in connection with your use of our website, services, and food ordering processes. The categories of information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (when required for age verification or promotional purposes)
• Username and password (for registered accounts)
• Payment information (credit card numbers, debit card details, or other payment method data — processed securely through third-party payment processors)

2.2 Order and Transaction Information

When you place an order through our platform, we collect information related to that transaction, including:

• Items ordered, customizations, and special instructions
• Order history and purchase records
• Delivery preferences and special requests
• Transaction amounts and payment confirmations
• Loyalty points and reward redemptions (if applicable)

2.3 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage data, including:

• IP address and approximate geolocation
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and clickstream data
• Referring URLs and exit pages
• Date and time of your visit
• Search queries entered on our website
• Error logs and performance data

2.4 Device Information

We may collect information about the device you use to access our website and services, including:

• Device identifiers (device ID, mobile advertising ID)
• Hardware model and configuration
• Mobile network information
• Screen resolution and language settings
• Time zone settings

2.5 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. This data includes session cookies, persistent cookies, and analytics identifiers. For more information, please refer to Section 8 (Cookie Policy) of this document.

2.6 Communications Data

When you contact us via email, phone, contact forms, or live chat, we may retain records of those communications, including:

• Content of messages sent to us
• Date and time of communications
• Records of complaints or service inquiries
• Feedback and reviews you submit

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your social media account or interact with our social media pages)
• Third-party food delivery platforms and aggregators
• Marketing and advertising partners
• Analytics providers
• Payment processors and fraud prevention services

3. How We Use Your Information

We use the information we collect for several purposes related to our legitimate business operations, service delivery, and legal compliance. Our use of your data includes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and providing customer support
• Communicating order confirmations, updates, and delivery status
• Handling returns, refunds, and complaints
• Verifying your identity for account security purposes

3.2 Payments and Fraud Prevention

• Processing payments securely through third-party payment processors
• Detecting, preventing, and investigating fraudulent transactions
• Complying with financial regulations and anti-fraud obligations
• Verifying billing and payment information

3.3 Analytics and Website Improvement

• Analyzing website traffic and usage patterns to improve user experience
• Conducting internal research and development
• Monitoring and improving the performance of our website and services
• Testing new features and functionality
• Understanding customer preferences to develop new menu offerings

3.4 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing marketing content based on your order history and preferences
• Running loyalty programs and seasonal promotions
• Displaying targeted advertisements on third-party platforms
• Conducting surveys and collecting feedback about our services

3.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from government authorities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Seasons Pizza, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party service providers who assist us in operating our business and delivering our services. These providers may have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data. Categories of service providers include:

• Payment processors (e.g., Stripe, PayPal, Square) — for secure payment processing
• Delivery and logistics partners — for fulfilling food delivery orders
• Email marketing platforms — for sending promotional and transactional emails
• Analytics providers (e.g., Google Analytics) — for website traffic analysis
• Cloud hosting and IT service providers — for data storage and infrastructure
• Customer support software providers — for managing customer inquiries
• Advertising technology companies — for targeted digital advertising

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with a court order, subpoena, or other judicial or administrative process
• Requests from law enforcement agencies or government bodies
• Situations where we believe disclosure is necessary to protect our legal rights or defend against legal claims
• Emergencies involving threats to the safety of any person

4.3 Business Transfers

In the event that Seasons Pizza is involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via prominent notice on our website or by email if such a transfer occurs and your data becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing, such as when you choose to participate in co-branded promotions or partner offers.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, and marketing purposes. This information does not constitute personal information under applicable privacy laws.

5. Data Security Measures

Seasons Pizza takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who have a legitimate business need to access such data. All personnel with access to personal data are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: We deploy firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Regular Security Assessments: We conduct periodic security reviews and vulnerability assessments of our systems and processes.
• Data Minimization: We collect only the personal information that is necessary for the purposes outlined in this policy.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in the event of a data breach as required by applicable law.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary for providing the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different quality of service based on your exercise of these rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and readily usable format.

To submit a CCPA/CPRA rights request, please contact us at [email protected]. We will respond to verifiable consumer requests within 45 calendar days as required by the CCPA. If we need additional time, we will notify you within the initial 45-day period.

6.2 General Privacy Rights for All Users

Regardless of your state of residence, we provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request deletion of your personal information, subject to applicable legal exceptions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt Out of Marketing: You may opt out of direct marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: seasons-pizzas.digital (via our Contact page)

We may need to verify your identity before processing your request. Verification may involve confirming your email address, account details, or other information that allows us to reasonably confirm your identity. We will not charge a fee for responding to your request unless it is excessive, repetitive, or manifestly unfounded, in which case we will notify you before charging any fee.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The following retention periods generally apply:

After the applicable retention period has expired, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. In some cases, we may retain information in anonymized, aggregated form for analytical or statistical purposes after the retention period has expired.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function properly, work more efficiently, and provide analytical information to website owners.

8.2 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: These cookies are required for the basic functioning of our website, such as enabling you to add items to your cart and complete an order. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve website performance. (e.g., Google Analytics)
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your preferred language or location, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies track your browsing habits to deliver relevant advertisements. They may be set by us or by third-party advertising partners.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our use of cookies and your choices, please visit our dedicated Cookie Policy page on our website at seasons-pizzas.digital.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. If you are under 18, please do not use our website or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a person under 18 years of age, we will take immediate steps to delete that information from our records. If you believe that a child under 18 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent, as well as any applicable state laws protecting the privacy of minors.

10. International Data Transfers

Seasons Pizza is based in the United States and primarily processes your personal information in the United States. However, some of our third-party service providers may be located in, or operate servers in, countries outside the United States.

If your personal information is transferred to a country other than the United States, we will take appropriate steps to ensure that your information receives an adequate level of protection. This may include entering into data processing agreements with our service providers that include standard contractual clauses or other appropriate safeguards.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and to other countries as described in this policy. The data protection laws in some countries may differ from those in your country of residence. We take all reasonable steps to ensure that your personal information is handled securely regardless of where it is processed.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Seasons Pizza. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. This Privacy Policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our website.

12. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. We will continue to monitor developments in this area and update our practices as appropriate standards emerge.

California residents who wish to exercise their rights under the Shine the Light law (California Civil Code Section 1798.83) regarding the sharing of personal information with third parties for direct marketing purposes may submit a request to [email protected].

13. How to File a Complaint

If you have a concern about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority.

13.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is the state agency responsible for enforcing the CCPA/CPRA:

13.2 Federal Complaints

Consumers throughout the United States may file complaints with the Federal Trade Commission (FTC) regarding unfair or deceptive privacy practices:

13.3 State Attorney General Offices

Residents of various states may also file privacy-related complaints with their respective State Attorney General's office. You can find your state's Attorney General office through the National Association of Attorneys General (NAAG) at naag.org.

We encourage you to first contact us directly at [email protected] before filing a complaint with a regulatory authority, as we are committed to resolving any privacy concerns promptly and fairly.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or data processing activities. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at seasons-pizzas.digital
• Update the "Last Updated" date at the top of this policy
• Notify registered users via email where required by applicable law
• Display a prominent notice on our website for a reasonable period following the change

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

15. Legal Basis for Processing (Applicable Where Required)

Where required by applicable law, we rely on the following legal bases for processing your personal information:

• Contract Performance: Processing is necessary to fulfill your order, manage your account, and provide the services you have requested.
• Legitimate Interests: We process your data for our legitimate business interests, such as fraud prevention, security, improving our services, and marketing, provided that such interests do not override your fundamental rights and freedoms.
• Legal Obligation: We process your data where necessary to comply with applicable laws and regulations, including tax, accounting, and consumer protection laws.
• Consent: Where we rely on your consent (for example, for certain marketing communications or the use of non-essential cookies), you may withdraw that consent at any time.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 30 calendar days of receipt. For California residents submitting formal CCPA/CPRA requests, we will respond within 45 calendar days as required by law, with the possibility of a single 45-day extension where necessary.